FAQ 2018-07-23T10:36:05+00:00

Frequently Asked Questions (FAQ)

What are the delivery charges for orders from the Online Shop?
We’ve done our best to keep the delivery costs as low as possible Instead of absorbing the cost of delivery into the retail price of our footwear, we wanted to be upfront and charge what we think our footwear is worth and keep the delivery costs separate Your Percy Stride order will be delivered via Royal Mail, UK Mail or UPS depending on the destination. Our Standard Delivery option is a 48hours tracked service.Standard delivery to UK – £5.50 (1-2 days, tracked service). Thereafter, a charge of £2 for every additional pair will be charged. Our UK services cover the Highlands and Islands, Scilly Isles and the Isle of Man.
Are your shoes really 100% made in Britain?
Absolutely! All of our shoes are handcrafted in a small Northampton factory called NPS Shoes and they have been making shoes since 1881. Our shoes are all Goodyear welted and go through over 200 processed before we dispatch them to our clients.
Who are Percy Stride?
Percy Stride is a men’s footwear brand that is designed and handcrafted in Britain. We produce our footwear in Northampton UK and ship all over the world. All our designs are unique and related to a specific theme. We strive to work for our clients and to produce them a quality product with a creative design
Do I need to set up an account to purchase?
You are welcome to checkout out as a guest on our website, however we do strongly encourage you take a little bit more time to sign up as by signing up you will have access to our members benefits and offers.
How do I care for my shoes?
If you consider that our footwear takes several weeks to make and can last a lifetime, it’s well worth taking a little time to care for your investment. Here are some simple guidelines:
  • Always clean shoes regularly by cleaning off any surplus dirt with a brush or damp cloth.
  • For leather shoes apply a good quality shoe polish or cream and buff with a dry cloth or soft brush.
  • For suede shoes brush up the nap with a suede brush.
  • For nubuck shoes wipe with a cloth dipped in slightly warm soapy water.
  • If the shoes are wet, let them dry naturally as quality leather shoes need a slow natural drying process before cleaning.
  • If possible, use a shoe tree when not in use to help retain the shape of the shoe.
How do I return items?
Should you wish to return an item simply click on the following link and print and complete our returns form. Make sure your items are securely wrapped and send your return to: NPS Shoes (Percy Stride) 17 South Street Wollaston Northamptonshire NN29 7RY Parcels are returned at your own cost, and we strongly recommend you obtain a free proof of postage as we are responsible for your parcel only once it has been received into our factory. Items lost in transit will not be treated as returned. Refunds will be processed within 14 days from the date of notice of the cancellation. If you have any questions about your return please contact us through our contact page
What are the delivery charges for orders from the Online Shop?
We’ve done our best to keep the delivery costs as low as possible Instead of absorbing the cost of delivery into the retail price of our footwear, we wanted to be upfront and charge what we think our footwear is worth and keep the delivery costs separate Your Percy Stride order will be delivered via Royal Mail, UK Mail or UPS depending on the destination. Our Standard Delivery option is a 48hours tracked service.Standard delivery to UK – £5.50 (1-2 days, tracked service). Thereafter, a charge of £2 for every additional pair will be charged. Our UK services cover the Highlands and Islands, Scilly Isles and the Isle of Man.
How secure is shopping in the Online Shop? Is my data protected?
We use industry standard encryption for purchases through our globally trusted third party PayPal.  This adds another layer of security and accountability so you can buy in confidence. We do not store or process card data, the transaction is transparent to Percy and our payment platform.
What exactly happens after ordering?
Once you place your Percy Stride order you will receive an e-mail which confirms your purchase. We will contact you throughout the process of your order letting you know how your hand made footwear is coming along and when you can expect to receive your product. We never like to disappoint our clients, however if there is a discrepancy with your order we will contact your directly and immediately to rectify any issue.
Which payment methods are accepted in the Online Shop?
We use PayPal to run our checkout as it is the most secure banking method. We can accept both credit and debit payments and you are also welcome to pay via your paypal account should you have one.
How long will delivery take?
We would like to stress that we are currently working with limited stock and all our footwear is made by hand in our Northampton factory. We aim to be as quick as possible however to maintain our high quality we need to make the shoes from scratch and this process can take upto 5 weeks. We will keep in touch with you throughout the process and keep you updated with how your footwear is coming along.